Privacy and Terms & Conditions

Cookie Policy


  1. Introduction

The website uses cookies to enhance performance and your experience when using our website.

Therefore, we seek to explain in a transparent manner how, when and why we use cookies.

By accessing our website, you consent to the use of cookies pursuant to this Policy.

If you do not agree to the use of cookies in this form, you may: (i) set your browser settings to not allow the use of cookies or (ii) not access our site.

We remind you that disabling the use of cookies may impact your experience when accessing our website.

For any questions or concerns about this Cookie Policy, you may contact us via e-mail:

  1. What are cookies?

Cookies are digital files with small data fragments (and usually with a unique identity), which are stored on your device through your browser or application and which store information related to your preferences.

  1. What are cookies used for?

Cookies are used to enhance your experience, both in terms of performance and usability, as the content made available will be directed to your needs and expectations.

Cookies allow our website to store information about your visit, your preferred language, your location, the recurrence of your sessions and other factors that we consider relevant to make your experience much more efficient.

Cookies may also be used to compile aggregate and anonymous statistics that allow users to understand how they use and interact with our website, as well as to improve its structures and content. Since they are anonymous statistics, we cannot identify you personally through this data.

The use of cookies is a common feature on any website nowadays. Its use does not jeopardize whatsoever the devices (computers, smartphones, tablets, etc.) in which they are stored.

  1. What kind of cookies we use?

We use one type of cookies on our website: functionality cookies.

  • Functionality Cookies: are used to ensure the availability of additional functionalities on the site or to save the preferences set by the user whenever using the same device.
  1. How can I control or exclude the cookies?

Most Internet browsers are configured to automatically accept cookies.

You can change the settings to block the use of cookies or alert you when a cookie is being sent to your device. There are multiple methods to manage cookies.

By disabling cookies, you may not be able to access some areas of our website or you may not receive personalized information when you visit a website.

If you use different devices to access our site (computer, smartphone, tablet, etc.), you must ensure that each device’s browser is set to suit your preferences regarding cookies.

To allow you to manage your cookie preferences simply and intuitively from your browser, you can use one of the links below:

  • For more information about “Private Browsing” and managing cookies from the Firefox browser, click here;
  • For more information about “Incognito Browsing” and managing cookies from the Chrome browser, click here;
  • For more information about “Private Browsing” and managing cookies from the Explorer browser, click here;
  • For more information about “Private Browsing” and managing cookies from the Safari browser, click here;
  • For more information about “Private Browsing” and managing cookies from the Opera browser, click here.


  1. Detailed cookie information

Below are details on the use of cookies on our website, as well as the purposes of data processing that justify them.

6.1 Functionality Cookies

Cookie name 






1 day

Identifying whether the device is desktop or mobile


Update: March 04, 2020

Privacy Policy


This Policy has information on the processing of personal data carried out by CCR S.A (“us” or “CCR S.A”). It provides information on how your personal data is used. If you need further details about the use of this Policy, contact our DPO, who will answer any questions not covered herein.


Address: Avenida Chedid Jafet, 222, Bloco B, 5º andar, Bairro Vila Olímpia, City and State of São Paulo.

Corporate Taxpayer’s ID (CNPJ/MF) number 02.846.056/0001-97


Fabio Aparecido Odoni

To access and use the exclusive functionalities on, You hereby declare having fully and carefully read this Policy, being aware of it, and freely and expressly agreeing with its terms, including the collection of Data mentioned here, as well as its use for the purposes explained below. If you do not agree with the provisions of this Policy, please discontinue Your access or the use of


Please do not register on if you are younger than 16 years old.


Although we prohibit the registration of children and adolescents younger than 16 years old, parents should supervise the online activities of their underage children.

The activities of adolescents over 16 years old and younger than 18 years old must be assisted by a parent or legal representative.


What is personal data?

Personal data is any information related to an individual that can be used to identify him/her, either individually or based on an analysis that involves several types of information.


How is Data collected?

Data, including Personal Data, can be collected when You submit it or interact with


The database created through Data collection is our property and is under our responsibility, and its use, access, and sharing, when necessary, will occur within the limits and business purposes described in this Policy.


Which data is used?

Which data is collected? Why is it collected?
Registration data
  • Identify You.
  • Comply with obligations arising from the use of our services.
  • Expand our relationship and inform You about the updates, functionalities, content, news, and other events deemed relevant for You.
  • Enrich your experience with the use and publicize our products and services.
Email address


Digital identification data
IP address and Logic Source Gate
  • Identify You.
  • Comply with legal record maintenance obligations established by the Civil Rights Framework of the Internet – Law 12,965/2014.
Device (version of the operating system)
Date and time records of every action performed by You
The screens You accessed
Session ID


Many of our services depend directly on some of the Data informed in the table above, mainly registration Data. If you decide not to provide some of this Data, we may be unable to provide You with all or some of our services.


You are solely responsible for the accuracy, veracity, or lack of Data you provide, as well as for its outdatedness. Be aware that it is Your responsibility to ensure its accuracy or keep it up to date.

Likewise, We are not required to process any Data of yours if we believe that, because of such processing, we may be charged with any violation of any applicable law, or if You are using for any illegal, illicit, or unethical purposes.


Does CCR share my personal data with third parties?

We do not share your personal data with third parties, except as described below:

  • We may share your personal data when You consented to do so;
  • We may share your personal data with affiliates within Grupo CCR;
  • We may share your personal data with CCR’s service providers and business partners that process personal data on behalf of CCR;
  • We may share your personal data with CCR’s service providers and business partners, within the scope of the concession agreement, as well as other unlawful conduct that may cause serious damage, taking into consideration CCR’s interest and the protection of third parties.
  • We may share your personal data with government bodies in compliance with legal and contractual obligations, including within the scope of concession, permission, or authorization contracts;
  • We may share your personal data with police authorities as required by law or when it is reasonably necessary to protect the rights, properties, and/or ensure the safety of users, third parties, and/or Grupo CCR; and
  • We may share your personal data with competent legal, administrative, and government authorities whenever there is a legal determination, request, or court order;
  • We may share your personal data when it is required for our commercial activities and provision of our services through our website; and
  • We may share your personal data automatically in case of corporate changes, such as consolidation, acquisition, and merger



We have business partners who, from time to time, may offer services through functionalities or websites that can be accessed from The Data provided by You to these partners will be their responsibility and, therefore, subject to their data collection and use practices.

If third parties process Personal Data collected by us on our behalf, they are required to comply with the conditions established herein and the information security rules.



For the purposes of market intelligence research, data disclosure to the press, and advertising, data provided by You will be shared anonymously, that is, in such a way that it will not be possible to identify You.


How we protect your data and how you can also protect it.

It is very important that You protect your Data from unauthorized access to your computer, account, or password, and make sure to always “log out” when you are finished browsing on a shared computer. Also, You should know that we will never send emails requesting confirmation of data, emails with attachments that can be executed (extensions: .exe, .com, among others), or links for download.

Internally, Personal Data collected is only accessed by duly authorized professionals, respecting the principles of proportionality, necessity, and relevance for the purpose of our business, as well as the commitment to the confidentiality and preservation of your privacy under this Policy.

When using, You may be directed through a link to other portals or platforms that can collect information about You and may have their own Data Processing Policy.

You may or may not read the Data Privacy and Processing Policies of such portals or platforms outside our environment, and it is Your responsibility to accept them or not. We are not responsible for the Data Privacy and Processing Policies of third parties nor for the content of any websites, content, or services related to environments other than ours.


As controllers of your personal data, we are responsible for:

  • Recording data processing activities;
  • Adopting technical and administrative security measures;
  • Ensuring information security;
  • Respecting owners’ rights;
  • Cooperating with the National Data Protection Authority; and
  • Ensuring compliance with the principles and legal bases of the General Data Protection Regulation (GDPR).


How long will CCR keep my personal data?

NWe keep your personal data for the period necessary to comply with the purposes set out in this Privacy Policy, including complying with legal and contractual obligations within the scope of concession, permission, or authorization contracts. For specific information on data retention periods, you may email our Data Protection Officer at

Personal Data collected and activity records are stored in a secure and controlled environment within our local servers.


If You request the exclusion of your Personal Data, it may be kept for a period longer than the deletion request, under article 16 of the General Data Protection Regulation, for (i) compliance with legal or regulatory obligations, (ii) being studied by a survey body, and (iii) transfer to a third party (subject to the data processing requirements provided for in the aforementioned Regulation). In all cases, Personal Data will be kept anonymous as far as possible.

Moreover, some data is stored for longer periods for the purposes of auditing, security, fraud control, credit protection, and preservation of rights. We can keep the track record of your Data for a longer period when required by law or regulation, or for the preservation of rights.

Upon expiration of the retention period and legal requirement, Personal Data will be deleted using safe methods or anonymously used for statistical purposes.


Is my personal data transferred to other countries?

Data collected is stored in our servers located in Brazil, as well as in a resource use environment or cloud computing, which may require the transfer and/or processing of such Data abroad.


How can I exercise my rights as a data owner?

  • The General Data Protection Regulation ensures the following rights related to your personal data:
  • confirmation of whether your personal data will be processed;
  • access to your personal data;
  • correction of incomplete, inaccurate, or out-of-date personal data;
  • anonymization, blocking, or deletion of unnecessary or excess data, as well as data not processed in compliance with the GDPR, if applicable;
  • portability of your personal data to another provider, subject to the regulation of the National Data Protection Authority (ANPD);
  • request for deletion or anonymization of personal data processed based on your consent, except where the law authorizes the retention of such data on another basis;
  • information about the public and private entities with which We have shared your personal data;
  • information about the possibility of not consenting to the processing of your personal data and the consequences of this action; and
  • cancelation of your consent.


Does CCR use cookies?

CCR may use this technology in its website, automatically collecting information, such as navigation data and IP. This information will be used to improve your experience and for us to analyze the good performance of the portal functionalities. You are responsible for configuring your Internet browser if you wish to block them. In this case, some of our functionalities may be limited. All technologies used will always comply with the legislation in force and the terms of this Policy.

We do not use any type of fully automated decision that impacts You.


Information about our digital communication

You acknowledge that all communication sent via email (to the addresses informed in your registration), SMS, instant communication applications, or any other digital means, are also valid and effective for the disclosure of any matter related to the services we provide, your Data, and the conditions for the provision of such services or any other subject addressed therein, except only for what has been provided for in this Policy.

To optimize and improve our communication, whenever You receive an email, we may receive a notification when they are opened, provided that this option is available. Be aware that emails are only sent from the domain

If You have any questions about the provisions of this Data Privacy and Processing Policy, contact the Communication Channel by sending an email to


Some information about this Policy 


To improve its services, CCR may update this Policy as necessary or for specific purposes, as well as for adjustments and compliance with the provisions of law or regulation with equivalent legal power, and You are responsible for checking it every time You access or use our services.

Whenever an update to this document requires Your consent, You will be notified through the contact channels informed. 

This privacy policy is effective as of July 2022.


Terms & Conditions

Welcome to!

The Terms and Conditions of Use (“Terms”), a document that lists the main rules that shall be observed by everyone who accesses of CCR S.A. of the CCR Group responsible for the site or uses its functionalities (“You“), are presented below.

In order to access and use the features of declare that you have read the rules of this document fully and carefully, taking full knowledge of its content.

If You agree with the rules presented, you must declare yourself in this sense when registering at, by selecting the checkbox “I have read, understood and agree with the Terms of Use of”, expressing your free, express and informed consent.

If You disagree with any of the provisions of these Terms, please do not access or use the services of

    1. Functionalities. The website is a platform for users to become acquainted with the CCR Group and/or the concessionaire, obtain information on the particularities of the business and access relevant documents.
    2. Operation Mode of Users may interact with the CCR Group and/or the concessionaire by sending messages to the Contact Us and Ombudsman.
    3. Majority. The access and use of is free for all, however some functionalities such as registration in certain environments may require acts carried out by people over 18 (eighteen) years old, according to the legislation in force.
      1. In these cases, the legal representatives shall supervise and represent children and adolescents under the age of 16 (sixteen) and assist teenagers over the age of 16 (sixteen) and under the age of 18 (eighteen), whenever applicable.
      2. CCR S.A. may decline, not approve, cancel or limit any requests if You do not provide correct data.
      3. The same shall apply while using, if it is used in any fraudulent manner, as well as if it attempts or violates these Terms or any current legislation.
    4. Eligibility. CCR S.A. may modify the eligibility criteria for access and use of at any time and at its discretion without the need of prior communication or notice to You or any third party.
    5. E-mails. By providing your data at agree that you may receive in the e-mail and/or phone informed in the registration, messages with warnings and advertising content of products or services of CCR S.A. and its partners. You will always have the option of not receiving such communications through
    6. Introduction to The webssite and its functionalities are available to You as it is and can be constantly improved and updated.
      1. In this case CCR S.A. is committed to preserving the functionality of with reasonable efforts, with Links unbroken and using Layout that respects the usability and navigability, whenever possible, as well as displaying the functionalities in a clear, complete, precise and sufficient way so that there is a correct perception of what is being practiced.
    1. Integrity of You agree not to access the programming areas of, its database, source codes or any other set of data available in these environments, as well as not to reverse engineer, translate, decompile, copy, modify, reproduce, rent, sublicense, publish, disseminate, transmit, lend, distribute or otherwise dispose of the functionalities of inappropriately.
    2. Non-mining. It is not authorized the use of data mining software from, of any type or species, as well as any other not typified here that acts in a similar way.
    3. Compensation. In the case of damages to CCR S.A. or third parties, the responsible party undertakes to incur all obligations to compensate the injured party, including those whose origin is from acts performed through its Access Account, accepting the passive pole of lawsuit or administrative procedure and requesting the exclusion of CCR S.A., and shall fully assume the expenses and procedural costs related thereto, making it free of losses and liabilities.
    1. Contents. Unless otherwise stated in these Terms, all information, news, images, illustrations, icons, technologies, brands and other audiovisual or sound content, including the software of, available in any language or form, are the exclusive property of CCR S.A. or licensed by third parties to CCR S.A. (“Content”). The use of does not represent any assumption of transfer or license of such property. For this reason, You shall not commercialize the Content in whole or in part by any means, whether onerous or not, knowing that if you do so you may be punished both civilly and criminally by CCR S.A. and/or by any third party owner of the Content.
      1. The occasional removal, blocking or suspension of any Content or functionality of as a result of any claim, shall always be understood as a demonstration of good faith and intention of friendly resolution of conflicts, never as recognition of guilt or of any infraction by CCR S.A. to the right of a third party.
    2. Your Data. You are and will continue to be the holder and owner of all data, information, texts, images, messages or any other material in any form submitted and/or shared on by You (“Your Data”) as well as being solely responsible for them, and You are exclusively responsible for respecting the intellectual property of third parties or any other related rights.
    3. Legality of Your Data. CCR S.A. will not be under any obligation to process or handle any of Your Data if there is reason to believe that such processing or handling may attribute to CCR S.A. any violation of any applicable law or that is being used, in CCR S.A.‘s sole discretion, for any unlawful, illicit, or unethical purpose.
    4. No guarantees regarding Your Data and Content. CCR S.A. does not guarantee the quality, coherence, integrity, form, updating or source of the Content or Your Data, because it does not control, verify or judge this Content and Your Data. CCR S.A. is not responsible, therefore, for any untruthfulness, out-of-date or error in this Content or Your Data, and is not responsible for any damages arising from this Content, in any way.
      1. You shall in any case not make any decision, whether onerous or not, based entirely on the Content or any functionality of
    5. Storage. CCR S.A. does not provide and does not constitute a storage service, therefore CCR S.A. has no obligation to store, retain or provide You or any third party with copies of Your Data or any Content.
    6. Algorithmic intelligence. The website, in an impersonal and automatic way, can apply statistical models and algorithmic intelligence to index, filter and organize the Content or Your Data, generated or shared through
      1. You hereby declare that CCR S.A., if not at its sole discretion, will not disclose or provide to You or any third party any systemic or algorithmic information related to
    1. Personal Information. If You process or transmit in the scope of information regarding an identified or identifiable individual (“Personal Data”), You will be solely responsible for collecting the necessary authorizations before the holder of the Personal Data.
      1. CCR S.A. will monitor, by proper means, its own compliance with the respective Personal Data protection obligations, if applicable.
    2. Registrations. CCR S.A. may register all activities performed by You at, including identification data, the device and the connection used (“Registers”).
    3. Purpose of the Collection. The Registers can be used for the purpose of: (i) identify and serve You (ii) comply with the obligations of these Terms (iii) improve; (iv) protect rights and obligations related to the use of; and (v) comply with a judicial and/or administrative authority order.
    1. CCR S.A. strives to maintain the continuous and permanent availability of However, some temporary unavailability may occur due to necessary maintenance or even caused by major force, such as natural disasters, failures in communication systems and Internet access, intrusive cyber attacks, or any third party facts that are beyond the scope of surveillance and responsibility of CCR S.A.
      1. If this occurs, CCR S.A. will do all possible to restore access to as fast as possible, within the technical limitations of its services and third-party services, on which it depends to be online. For this reasonYou are aware that you will not be able to claim compensation or reparation for damages in the event that is down, regardless of the reason.
      2. Any maintenance procedures that cause the unavailability of for long periods will be informed through the official communication channels of CCR S.A.
    2. Without prejudice to other conditions of these Terms, CCR S.A. is not responsible:
  1. For any problems, bugs, glitches or improper functioning that occur in your devices and equipment;
  2. For any direct or indirect damage caused by third party events, for example, but not limited to hacker attacks, system, server or internet connection failures, including software actions that may in some way damage your physical or logical assets as a result of accessing, using or browsing, as well as the transfer of data, files, images, texts, audios or videos contained at;
  3. For navigating any external links available at, your duties are to read the Terms and Conditions of Use and Privacy Policy of the resource accessed and act as determined; and
  4. For verifying, controlling, approving or guaranteeing the adequacy or accuracy of the information or data made available in such links, therefore, they are not responsible for prejudices, losses or damages occurred by the visit of such sites, being the interested party responsible for verifying the reliability of the information and data displayed there before making any decision or performing any act.
    1. Communication Channel. You may use the Communication Channels available at whenever you have any questions, suggestions or complaints, either about or these Terms.
    2. Terms update. These Terms are subject to continuous improvement and enhancement. Therefore, CCR S.A. has the right to modify them at any time, according to their purpose or convenience, such as for adequacy and legal compliance of a provision of law or regulation that has equivalent legal force, including regulatory agencies, i.e., You should check it whenever you access
      1. In case of updates to these Terms, CCR S.A. will notify You by the tools available at or by the contact means provided by You.
      2. By browsing and using its functionalities, You agree to follow the Terms in force on the date of access. Therefore, it is recommended that You maintain yourself updated of the conditions in force.
    3. Novation and resignation. Failure to comply with any of the conditions of these Terms shall not constitute a waiver or novation, nor shall it prevent CCR S.A. from demanding these conditions at any time.
    4. Nullity. If any provision of these Terms is held to be unenforceable or void, the remainder shall continue in full force and effect.
    5. Communication. You hereby agree that any communication made by e-mail (to the e-mail address informed in your registration) is valid, effective and sufficient for the disclosure of any matter relating to
    6. Date and Time. The website is based on the official date and time of Brasilia (UTC/GMT -03:00).
    7. Applicable law and jurisdiction. These Terms will be interpreted according to the Brazilian legislation, in the Portuguese language, and it is elected the forum of the district of your domicile (You) to settle any controversy, unless the applicable legislation specifically reserves other personal, territorial or functional competence.
  1. CCR S.A.: CCR S.A., a private legal entity, headquartered at Avenida Chedid Jafet, 222, Bloco B, 5º andar, Bairro Vila Olímpia, in the city and state of São Paulo, registered in the Corporate Taxpayer’s ID (CNPJ/MF) under no. 02.846.056/0001-97, in this document represented in the form foreseen in its Bylaws
  1. Online tool, made available by CCR S.A. for the website is a platform for users to become acquainted with the CCR Group and/or the concessionaire, obtain information on the particularities of the business and access relevant documents.
  2. Anti-Spam: System that prevents unsolicited mail, such as massive advertising, by blocking messages or moving them to a specific folder.
  3. Communication Channels:
  4. Layout: A combination of aesthetics, design and processes of
  5. Link: Terms for Internet address.


Update: May 08, 2021